Case Manager

Job Title

Case Manager

Supervisor

Associate Program Director

Job Overview

This position is responsible for providing casework to program clients. The core position focus is assisting clients with reentry while recording client progress and maintaining documentation.

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Responsibilities and Duties

  • Under supervision, this job requires support and structure to clients developing program plans by managing a caseload of clients, and administering the policies and procedures of Southern Missouri Reentry, Programs Manager, and BOP.
  • Documents program services and ensures that records are completed according to established policies and procedures.
  • Conducts individual or group sessions as needed for program orientation and job readiness training as needed.
  • Manages and implements approved daily and weekly accountability plans for the clients.
  • Advises clients on personal, family, financial, employment, crisis management, health, substance abuse and education matters.
  • Maintains and manages client files with all required agency paperwork and completes all paperwork in a timely manner.
  • Coordinates client requests for permission to drive, obtain cell phones, relocation and furloughs.
  • Coordinates release planning with the Program Review Team (PRT).
  • Prepares release plans, release papers, terminal reports, and related documents.
  • Monitors client issues and advises supervisor of those issues.
  • Coordinates client Individualized Program Plan (IPP) with the social service coordinator, client, client’s family and other agencies as appropriate.
  • Recommends remedial action or sanctions in response to noncompliance.
  • Manages client status in the electronic monitoring program (EMP).
  • Ensures accurate and correct schedules and inclusion zone information is current in the EMP’s software.
  • Reviews the EMP’s dashboard for caseload at least once per shift and responds accordingly.
  • Conducts and documents weekly timeline review with clients in the EMP.
  • Supervises and collects drug and alcohol specimens from clients as required.
  • Performs off-site home and employment verifications

Professional Qualifications and Work Experience

  • The required education, experience and qualifications for Federal Program Director is a four-year degree in a social, human services, criminal justice or behavioral science program from an accredited college or university. At a minimum, one year of experience must be working in human services, corrections, or community-based services. Work experience may be substituted for academic studies by exchanging one year of work experience in a related field for one year of academic education. Total work experience needed in lieu of the combination of education and work experience is five years.
  • Proven ability to effectively communicate, manage time and multi-task in the effort to serve our clients.
  • Requires the ability to work with individuals with criminal, asocial, and addictive personality types.
  • Must be knowledgeable of community resources, the local employment market, available education, training, and vocational resources or be able to develop such knowledge
  • Ability to work with computers and the applicable software typically used in this line of work
  • Physically able to reach, stretch, bend, and walk during daily routine, with the ability to stand for long lengths of time

Certifications and Licenses

  • Valid driver’s license and appropriate liability insurance. Positions in this classification may be required to travel and work at multiple sites on a regular basis
  • First Aid / CPR / AED certification completed within probationary period and maintained throughout employment
  • The above statements are intended to describe the general work tasks expected from the individual assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • This position requires approval from the Federal Bureau of Prisons (BOP). The BOP will conduct a NCIC check as part of their vetting process
  • PREA compliance and background must be completed prior to interaction with any BOP clients.